Items returned must be unopened or in good condition with the original packing. We do not accept a returned item that has been opened, damaged, or altered in any way.
We do not accept returned items that are sent back by you directly without checking with us first.
You are responsible for return shipping charges.
The after-sale warranty is 14 days upon receiving the parcel(according to the logistic information).
Please send an email to firstname.lastname@example.org first and we will write back to you as soon as possible. Please tell us the details of your order in the email: your name, order number, and the problem you have for this order. Please don't return the items to the address written on the package. And we’ll send you the return address to your email.
Place the item(s) in the original packing. Returning the product is allowed if the packaging is in good condition and the product is not opened so that it does not influence the second sale.
Drop off your package at your carrier. Please provide a tracking number and website for tracking the logistic info after you return the parcel to us.
We receive your return package. We will check the parcel whether in good condition or not once we receive the returned parcel and then we will handle the refund to your account in accordance with the return conditions.
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We Want to Help.
Everyone has 1 chance to Claim your Epidemic Essentials for FREE while supplies last because we believe all should be taken care of in this uneasy time period. We hope all is well with you. Products are shipped from local warehouses, and delivery could be expected within 5~10 days duirng the pandemic.